We are always ready to listen to you.
Receipt of consumer appeals is carried out in the following forms:
- Direct approach to the bank (working days from 09:00 to 17:00);
- By calling the Bank Information Center 012 565 65 56 / Short number 1545.
- By submitting a written application directly to the Bank;
- Directly approaching the head office or any branch or department located at 206/466 N.Narimanov Avenue, Yasamal district, Baku.
- The consumer can send his appeal to the bank's e-mail address firstname.lastname@example.org or place his appeal in the appeals section of the bank's website www.afb.az.
A brief overview of AFB Bank's consumer review procedures.pdf
AFB Bank Information on the stages of consumer complaints.pdf